Common questions
Why am I asked to sign in again in the organizer workspace?
The event app and organizer workspace have separate sign-in sessions on their production domains. Use the same account credentials when opening management. Signing in or out on one domain does not automatically sign you in or out everywhere.
Where is my verification or registration email?
Check the address you used, your spam folder and the current registration status in the app. A queued message has not necessarily been delivered. Use a resend action if one is offered and avoid repeatedly submitting a registration to trigger more email. If a problem continues, contact platform support.
How do I secure an account or sign out other sessions?
Open Account to see the session controls available for your account. Sign out of sessions you do not recognize or use the option to revoke your sessions. Use a unique password and never share verification codes. A self-service password-reset flow is not currently available; contact support if you cannot access your account.
Get more help
Email [email protected] with the relevant event link and a description of the problem. Avoid including passwords, verification codes or private guest information.
Contact guidance explains what to send. You can also browse all help topics.